Privacy Policy

1. Introduction

Tidy Up 360 LLC ("Tidy Up 360," "we," "us," or "our") is a residential and commercial cleaning service based in Sandusky, Ohio. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry through one of our online forms — including Instant Forms on Facebook or Instagram (Meta platforms) — request a quote, book a service, or otherwise interact with us.

By submitting your information to us through any of these channels, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not provide us with your information.

2. Information We Collect

Information you provide directly

• Name
• Phone number
• Email address
• Home or business address (for service quotes and scheduling)
• Details about the cleaning service you are requesting (e.g., property size, service type, preferred frequency)
• Payment information (processed securely by our third-party payment processor — we do not store full card numbers)
• Any other information you choose to include in a message, form field, or during a phone call

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time on page, and referring URL
• Approximate location (derived from IP address)
• Cookie and pixel data (see Section 7)

3. Information from Meta/Facebook Lead Forms

When you submit an Instant Form (Lead Ad) on Facebook or Instagram, Meta pre-fills certain fields (such as your name, email, and phone number) using information from your Meta profile, and shares your responses with us directly. This information is transmitted to Tidy Up 360 LLC so we can respond to your inquiry and follow up regarding cleaning services.

We do not receive your Meta login credentials, private messages, or any data beyond what you submit on the form and what Meta's Lead Ads product shares with advertisers.

4. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and schedule cleaning services
• Communicate with you about appointments, estimates, invoices, and service updates
• Send marketing communications about promotions, seasonal offers, or new service packages (you may opt out at any time — see Section 10)
• Improve our website, ads, and customer experience
• Process payments
• Maintain business records and comply with legal, tax, and accounting obligations
• Detect, prevent, and address fraud, security, or technical issues

We do not use your information to make automated decisions that produce legal or similarly significant effects concerning you.

5. SMS & Text Message Consent

By providing your mobile phone number and checking any applicable consent box on our forms (including Meta Instant Forms), you consent to receive text messages from Tidy Up 360 LLC related to:

• Quote follow-ups and appointment confirmations
• Scheduling reminders and service updates
• Promotional offers, if you separately opt in to marketing texts

Text messaging is provided in accordance with the Telephone Consumer Protection Act (TCPA) and carrier guidelines.

6. How We Share Information

We do not sell your personal information. We may share your information with:

Any third party we share information with is contractually required to use it only for the purposes we authorize and to maintain reasonable safeguards over it.

7. Cookies & Tracking Technologies

Our website may use cookies, the Meta Pixel, and similar tracking technologies to:

• Understand how visitors use our site
• Measure the performance of our Facebook/Instagram advertising
• Show you more relevant ads through Meta's advertising network (retargeting)

You can control cookies through your browser settings, and you can manage the ads you see from Meta through your Facebook Ad Preferences settings.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining service and payment records for accounting and tax purposes, and as required by applicable law. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Your Privacy Rights & Choices

• Marketing opt-out: Click "unsubscribe" in any marketing email, or reply STOP to any marketing text.
• Access/correction/deletion: You may request access to, correction of, or deletion of your personal information by contacting us at the details in Section 15.
• Do Not Call/Text: You may ask us to stop contacting you by phone or text at any time.

We will respond to verified requests within a reasonable timeframe consistent with applicable law.

11. California & Other State Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the "sale" or "sharing" of personal information. Tidy Up 360 LLC does not sell personal information for monetary consideration. To the extent our use of advertising cookies/pixels is considered "sharing" under the CCPA/CPRA, you may opt out via the Meta Ad Preferences link in Section 7 or by contacting us directly. Residents of other U.S. states with comprehensive privacy laws may have similar rights; contact us to make a request.

12. Children's Privacy

Our services and website are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

13. Third-Party Links

Our website and forms may contain links to third-party sites, including Meta platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Continued use of our services after changes take effect constitutes acceptance of the revised Policy.